Delivery Details

All products and prices quoted are delivered only to Sydney and Melbourne Metropolitan areas.

All orders are transported via refrigerated vehicles that conform and are licenced with current Australian food safety standards and requirements.

If arrive and there is nobody to take delivery. Your order will be returned to our cold store and re-delivered the following day (subject to location delivery schedule), and an additional re-delivery fee will apply.

Adelaide

Order online for a minimum spend of $120 and pick it up from our Adelaide pick-up point; see the address below.

Samurai Teppanyaki House
116 King William Rd, Hyde Park, SA 5034

When can I pick up my order?

The cut-off time is 12:00 noon every Friday; orders before that can be picked up NEXT week.

Thursday to Saturday – Between 11 am to 8 pm

No pick-ups are available on Sunday.

No pick-ups are available on Public Holidays.

Melbourne

Over $50 – click and collect from our Melbourne warehouse.
Over $120 – FREE Delivery.

When do we deliver to your suburb?

Below is our delivery schedule for the Melbourne Metropolitan suburbs.

All orders placed by 12 noon (Wednesday~Friday) will be delivered on your suburb’s next SCHEDULED delivery day.

Wednesday

Thursday

West, North, Northwest

3000 3008 3101 3123 3141 3149 3150 3168 3173 3175 3104 3005 3012 3055 3018 3058 3019 3059 3020 3021 3022 3023 3025 3073 3026 3027 3028 3029 3082 3083 3031 3032 3033 3093 3034 3123 3136 3039 3040 3041 3042 3044 3030

Friday

Melbourne CBD, Southeastern

3000 3008 3101 3123 3141 3149 3150 3168 3173 3175
3002 3003 3004 3006 3010 3011 3013 3015 3016
3050 3051 3052 3053 3054 3056 3057 3060 3065 3066 3067 3068 3070 3071 3072 3078 3079 3081 3084
3102 3103 3104 3105 3106 3107 3108 3109 3111 3121 3122 3124 3125 3126 3127 3128 3129
3130 3131 3132 3133 3134 3135 3142 3143 3144 3145 3146 3147 3148 3151 3152 3153 3155 3156 3161 3162 3163 3165 3166 3167 3169 3170 3171 3172 3174 3177 3178 3179 3180 3181 3182 3183 3184 3185 3186 3187 3188 3189 3190 3191 3192 3193 3194 3195 3196
3202 3204 3205 3206 3207

Sydney

Over $50 – click and collect from our Sydney warehouse.
Over $120 – FREE Delivery.

When do we deliver to your suburb?

Below is our delivery schedule for the Sydney Metropolitan suburbs.

All orders placed by 12 noon (Monday~Friday) will be delivered on your suburb’s next SCHEDULED delivery day.

Monday

Northwest, Northshore and Northern Beaches.

Inner West, Parramatta Western Suburbs.

Tuesday

Southern Sydney, Sydney CBD and Eastern Suburbs.

Wednesday

Inner West, Parramatta Western Suburbs.

Thursday

Northwest, Northshore, and Northern Beaches.

Friday

Southern Sydney, Sydney CBD and Eastern Suburbs.

Minimum Order

The minimum order online is $50.

Delivery Charge

Under $100 – Delivery charge is $16.50 inc GST
Over $120 – FREE Delivery.

See our delivery schedule above to see when we will deliver to your suburb,

Click & Collect

Can’t wait for your Wagyu beef? No worries. Order online and pick up from our warehouse; see our address below.

Sydney: 6B 1-21 Madeline Street, Strathfield South NSW 2136

Melbourne: 9 Capital Drive, Dandenong South VIC 3175

When can I pick up my order?

Place your order anytime before 12 noon and pick it up the next day during the below times.

Tuesday to Friday – Between 1 pm to 4 pm

No pick-ups are available on Saturday & Sunday.

No pick-ups are available on Public Holidays.

Please note: All our products are prepared to order, so to avoid disappointment, please order online or contact us before you visit our warehouse.

Refund Policy

You are NOT entitled to a refund in the following cases:

・You just changed your mind.
・You found the product cheaper at another store.
・We cannot accept any changes, cancellations or re-schedules that occur within 24 hours of your scheduled delivery/ pick-up.
・We provided the correct item and it was fresh when you received it, but you subjectively don’t like it after received or ate the item. (Example: Thinking of the item was too fat,too thin, too tough or too soft.)
・Customers bought wrong items by themselves.
・You refuse to return the product to our warehouse(Osawa Enterprises does not do the return item pick up. )
・You did not pick up your order due to your own reasons after we made it for you.
・You did not receive the order due to your own reasons when we delivered for you.
・For all the cooking equipment, once it has been used, no return or exchange will be accepted.
・No claims will be accepted after 24 hours of delivery.
・No returns will be accepted if the product is not in original package.