Delivery Details

All products and prices quoted are delivered only to Sydney and Melbourne Metropolitan areas.

All orders are transported via refrigerated vehicles that conform and are licenced with current Australian food safety standards and requirements.

If arrive and there is nobody to take delivery. Your order will be returned to our cold store and re-delivered the following day (subject to location delivery schedule), and an additional re-delivery fee will apply.

Adelaide

Order online for a minimum spend of $100 and pick it up from our Adelaide pick-up point; see the address below.

Samurai Teppanyaki House
116 King William Rd, Hyde Park, SA 5034

When can I pick up my order?

The cut-off time is 12:00 noon every Friday; orders before that can be picked up NEXT week.

Thursday to Saturday – Between 11 am to 8 pm

No pick-ups are available on Sunday.

No pick-ups are available on Public Holidays.

Melbourne

Over $50 – click and collect from our Melbourne warehouse.
Over $100 – FREE Delivery.

When do we deliver to your suburb?

Below is our delivery schedule for the Melbourne Metropolitan suburbs.

All orders placed by 12 noon (Wednesday~Friday) will be delivered on your suburb’s next SCHEDULED delivery day.

Wednesday

Melbourne CBD, Southeastern
3086 31313171 3002 3087 3132 3172 3003 3088 3133 3004 3089 3134 3174 3006 3094 3135 3175 3095 3137 3177 3010 3096 3178 3011 3097 3142 3179 3013 3143 3180 3015 3102 3144 3181 3016 3103 3145 3182 3050 3146 3183 3051 3105 3147 3106 3148 3185 3053 3107 3186 3054 3187 3056 3109 3151 3188 3057 3111 3152 3189 3060 3113 3153 3190 3065 3114 3154 3191 3066 3115 3155 3192 3067 3121 3156 3193 3068 3122 3161 3194 3070 3123 3162 3195 3071 3163 3196 3072 3125 3165 3202 3078 3126 3166 3204 3079 3127 3167 3205 3081 3128 3168 3206 3084 3129 3169 3207 3085 3130 3170 3000 3149 3150 3124 3108 3175 3184 3101 3173 3141 3008 3104

Thursday

West, North, Northwest

3149 3150 3000 3124 3108 3165 3175 3168 3104 3005 3012 3055 3018 3058 3019 3059 3020 3021 3022 3023 3025 3073 3026 3027 3028 3029 3082 3083 3031 3032 3033 3093 3034 3123 3136 3039 3040 3041 3042 3044 3030

Friday

Melbourne CBD, Southeastern

3086 31313171 3002 3087 3132 3172 3003 3088 3133 3004 3089 3134 3174 3006 3094 3135 3175 3095 3137 3177 3010 3096 3178 3011 3097 3142 3179 3013 3143 3180 3015 3102 3144 3181 3016 3103 3145 3182 3050 3146 3183 3051 3105 3147 3106 3148 3185 3053 3107 3186 3054 3187 3056 3109 3151 3188 3057 3111 3152 3189 3060 3113 3153 3190 3065 3114 3154 3191 3066 3115 3155 3192 3067 3121 3156 3193 3068 3122 3161 3194 3070 3123 3162 3195 3071 3163 3196 3072 3125 3165 3202 3078 3126 3166 3204 3079 3127 3167 3205 3081 3128 3168 3206 3084 3129 3169 3207 3085 3130 3170

Sydney

When do we deliver to your suburb?

Below is our delivery schedule for the Sydney Metropolitan suburbs.

All orders placed by 12 noon (Monday~Friday) will be delivered on your suburb’s next SCHEDULED delivery day.

Monday

Northwest, Northshore and Northern Beaches.

Inner West, Parramatta Western Suburbs.

Tuesday

Southern Sydney, Sydney CBD and Eastern Suburbs.

Wednesday

Inner West, Parramatta Western Suburbs.

Thursday

Northwest, Northshore, and Northern Beaches.

Friday

Southern Sydney, Sydney CBD and Eastern Suburbs.

Minimum Order

The minimum order online is $50.

Delivery Charge

Under $100 – Delivery charge is $16.50 inc GST
Over $100 – FREE Delivery.

See our delivery schedule above to see when we will deliver to your suburb,

Click & Collect

Can’t wait for your Wagyu beef? No worries. Order online and pick up from our warehouse; see our address below.

Sydney: 6B 1-21 Madeline Street, Strathfield South NSW 2136

Melbourne: 9 Capital Drive, Dandenong South VIC 3175

When can I pick up my order?

Place your order anytime before 12 noon and pick it up the next day during the below times.

Tuesday to Friday – Between 1 pm to 4 pm

No pick-ups are available on Saturday & Sunday.

No pick-ups are available on Public Holidays.

Please note: All our products are prepared to order, so to avoid disappointment, please order online or contact us before you visit our warehouse.

Refund Policy

You are NOT entitled to a refund in the following cases:

・You just changed your mind.
・You found the product cheaper at another store.
・We cannot accept any changes, cancellations or re-schedules that occur within 24 hours of your scheduled delivery/ pick-up.
・We provided the correct item and it was fresh when you received it, but you subjectively don’t like it after received or ate the item. (Example: Thinking of the item was too fat,too thin, too tough or too soft.)
・Customers bought wrong items by themselves.
・You refuse to return the product to our warehouse(Osawa enterprises does not do the return item pick up. )
・You did not pick up your order due to your own reasons after we made it for you.
・You did not receive the order due to your own reasons when we delivered for you.
・For all the cooking equipment, once it has been used, no return or exchange will be accepted.
・No claims will be accepted after 24 hours of delivery.
・No returns will be accepted if the product is not in original package.